Call Center Sales Business Rep - $18 per Hour Plus Commission & Incentives
Syracuse, New York
Overview
Our teams have some pretty big goals – and we’re looking for a person with the drive to help us achieve them. As a Call Center Sales - SMB Representative, you’ll close the deals that support companies and bring them into our network. Self-motivated go-getters will thrive in this role because it keeps you on the move and allows you to meet with new and existing customers throughout the day. Plus, we’re on your side as you grow your career and our company. Set your sights on over 12 million potential customers!
Success Profile
What makes a successful Spectrum Call Center Sales - SMB Representative? Check out the top traits we’re looking for and see if you have the right mix.
- Ambitious
- Independent
- Communicator
- Managerial
- Competitive
- Multi-tasker
Spectrum supplies the materials you need to succeed, from uniforms and technology to travel money, professional feedback and personal protective equipment. Our Call Center Sales - SMB Representatives are charismatic, motivated to succeed, and focused on the customer experience. Get the inside story on one of Spectrum’s most interactive roles.
A Positive Outlook
When you’re proud of the work you do and believe in yourself, it shows. Your friendly attitude, combined with expert knowledge of the solutions you can provide, will win over your customers time and time again.
Preparation
At Spectrum, we like to ensure you are set up for success. From paid training to field support from your manager and peers, we’ve got your back! Each month you will be provided with leads to call upon and ongoing training to help expand your network.
Something New Every Day
You’re ready to take on whatever comes your way. Your entrepreneurial spirit gets you out of the office and on the move. Our customers vary across the neighborhoods within your community. One day you may be talking to the owner of the corner pizza shop, the next day you could be visiting businesses within a local business park.
Spectrum supplies the materials you need to succeed, from uniforms and technology to travel money, professional feedback and personal protective equipment. To help unlock your potential, we will connect you with resources to get you up to speed. Don’t have prior telecommunications experience? Our team will work with you in the classroom and on the go from Day 1 to get you comfortable in your new role. If you have experience, we will help you fine-tune your skills so you can soar.
Earn More, Faster
Our total compensation package creates opportunities for significant earnings with unlimited commission, competitive salary, and paid mileage.
Comprehensive Training
Work smarter, not harder. With Spectrum, you will enjoy paid training on our winning sales techniques, products, and services. Our learning journey involves:
- Technology to help you reach your goals
- Virtual classroom training and face-to-face training sessions, in a safe and exciting environment
- Ongoing product updates to keep you connected to our evolving Spectrum products
If you learn a little every day, you will always be prepared and progressing your career with us.
Career Advancement
Looking for a great company with exciting growth opportunities? This is the place to be. Establish yourself as a successful Account Executive, enjoy the many benefits we have to offer and plan for a long and rewarding career with Spectrum.
Rewards
Responsibilities
Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $32.62/hour or $67,861 annually. Top performers can earn $99,200, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
JOB SUMMARY
The Small and Medium Business (SMB) Sales Representative position is a consultative inbound & outbound sales position within our Spectrum Business organization. Individuals in this position receive leads via direct phone calls for Voice, Data and Video sales to existing and prospective customers. Sales Representatives interface with business owners, property owners, management companies and IT consultants to identify needs and recommend customer centric solutions.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, and after call work.
- Develop and deliver complex sales proposals to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques.
- Maintain all sales databases necessary to report sales activity and customer information.
- Work with Spectrum Business support groups to complete sales and resolve customer issues.
- Determines serviceability of client location and whether construction is required and obtains construction estimate using prescribed software.
- Offers bundled telephony, data, and video, as well as other Spectrum Business products to current customers.
- Educates customers in the use of installed products, service offerings, billing, charges, and product features.
- Maintain current knowledge of technical information regarding Spectrum Business services and solutions, including telephony, data, wireless, and video services.
- Attends job-related training that may include refresher training, product training, and service updates as required by leadership.
- Handle multiple tasks simultaneously: listening, answering questions, viewing multiple windows and order entry.
- Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
- Consistently meet or exceed monthly sales goals by utilizing call-flow driven consultative sales approach.
- Follow-up with customer requests via telephone or email when necessary.
- Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products to discuss side by side comparisons of Spectrum Business’ and competitors’ products and services.
- Promote and communicate current marketing campaigns and promotions.
- Perform other duties as required by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Experienced high performing sales professional with a proven track record of results over an extended period
- Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
- Ability to work variable hours; may include nights, weekends, and holidays
Required Education
High school diploma or equivalent
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
- Sales experience preferably selling Voice, Data, and Video solutions in the small and mid-sized business market - 2+
- Call Center sales experience preferably in a business-to-business and/or telecommunications industry. - 2
WORKING CONDITIONS
Call Center environment
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of $18.00 to $22.30. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
In addition, this position has a commission earnings target starting at $23,400.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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